Our response to the Coronavirus outbreak

Following the recent guidelines from the Welsh Government published on 29th June 2020, we still do not know when we will be allowed to open.

Following Wale's First Minister's announcement on 19th June that 'accommodation without shared facilities' may open from 13th July we had hoped that this would include our campervans with a portable toilet and privacy tent. Unfortunately this isn't to be, the definition in the latest guidance is:

"Touring caravans, motorhomes and campervans where they have their own on-board shower, WC and kitchen facilities"

We believe that campervans without on-board facilities cannot be accepted until 31st July at the earliest. This date has not been confirmed by the Welsh Government but is suggested by some of their decisions. Accordingly we are accepting bookings from this date (which we have changed from 13th July), but it may be that we will have to change this date again later. If you have already made a booking for before 31st July, please bear with us whilst we await clarification from the Welsh government. We will be in contact with you as soon as we have confirmation of when our campervans can be accommodated.

We apologise for recent changes in opening dates, we simply have not had accurate guidance from the government about what is allowed and will certainly update this post again when we get greater clarity.

It’s exciting that we can at last prepare to welcome you to Snowdonia Classic Campers!

In response to the Coronavirus outbreak, we have revised our booking and cancellation policy as follows; this will supersede the existing policy during the Coronavirus outbreak.

If your booking is during a period of closure

If you booked one of our vintage VW campervans on or before 18th March 2020, and your hire date is during a time of closure, we’ll be in touch and offer to change the date of your booking to anytime up to the end of the 2021 season subject to availability. There will be no admin charge, and the monies paid will act as a credit towards the cost of your new hire.

If you're unsure of the dates that you’d like to postpone your hire to, we can offer you a voucher to the value of monies paid to your booking that can be used with us up until the end of the 2021 season.

Outstanding balance payment

We are very mindful that the situation in relation to COVID-19 is ever evolving and advice changing, therefore, we are deferring payment of the full booking balance from 6 weeks (42 days) before your hire date to 2 weeks (14 days) before your hire date, having reviewed the situation at the time.

If your booking is during a period of closure and you wish to cancel

We really hope you don’t cancel we are a small business and every little helps to support us through these trying times. If you feel you want to, and you booked one of our vintage VW campervans on or before 18th March 2020, we can offer a full refund subject to a £35 administration charge which will go towards covering some of our costs.

Please note: if you wish to cancel after you indicated that you wish to reschedule your booking your deposit will be forfeited.

If you have booked a classic VW campervan hire after 30th April 2020

If you booked one of our vintage VW campervans on or before 18th March 2020, with a hire date after 30th April 2020 the following terms for outstanding payment and cancellation will apply:

Payment:

Full booking balance will be deferred from 6 weeks (42 days) before your hire date to 2 weeks {14 days) before your hire date.

Cancellation:

• Cancellations over 2 weeks (14 days) before the start of hire – loss of the booking deposit
• Cancellations over 1 week (7 days) but less than 2 weeks (14 days) before the start of hire – loss of 50% of the total cost
• Cancellations less than 1 week (7 days) before the start of hire – loss of 100% of the total cost

Self-drive VW Campervan Hire Voucher bookings

Our Gift Vouchers are valid for 12 months from the date of purchase unless otherwise agreed. They are non-refundable. However, in these extenuating circumstances the following applies:

• If you booked one of our vintage VW campervans with a Gift Voucher on or before 18th March 2020, during a time of closure, we’ll be in touch and offer to change the date of your booking to anytime up to the end of the 2021 season subject to availability. There will be no admin charge and the value of your voucher and any additional monies paid will act as a credit towards the cost of your new hire.
• If you're unsure of the dates that you’d like to postpone your holiday to, we can re-issue your voucher to the value of monies paid to your booking that can be used with us up until the end of the 2021 season.

We really hope you don’t cancel but if you feel you want to, we cannot refund you the voucher cost but if the total value of paid towards your booking exceeds the value of your voucher we will refund you the difference.

Future bookings

To help sustain our business during these uncertain times the following payment and cancellation terms will apply to all bookings made after 18th March 2020 for self-drive classic VW campervan hire for the 2020 season:

Payment

A non-refundable booking deposit of £50 per campervan booked is required
Your balance: The cost of the campervan minus the deposit is due 2 weeks (14 days) before the start of your hire date.

Cancellation Conditions

• Cancellations over 2 weeks (14 days) before the start of hire – loss of the booking deposit
• Cancellations over 1 week (7 days) but less than 2 weeks (14 days) before the start of hire – loss of 50% of the total cost
• Cancellations less than 1 week (7 days) before the start of hire – loss of 100% of the total cost

Please remember to carefully review our cancellation policy when booking.

We are Open for 2021 Bookings, if Coronavirus has scuppered your holiday plans for 2020, why not begin to plan your holiday for 2021 instead. A trip in a classic VW campervan in and around Snowdonia is a brillaint way to get away from it all, for peace and quiet and lots of fresh air.

Further information for booking a classic VW campervan for 2021 can be found on our Availability & Booking page.

I can’t travel due a medical condition

If you, or a member of your party, are personally affected by coronavirus, we will postpone your holiday – please see terms above.

We are a small family run business who pride ourselves on our hospitality, friendliness and care. Many things are out of our control and we at Snowdonia Classic Campers are very mindful that the situation is ever evolving and advice changing, and we will do our utmost to adapt to the changing circumstances to ensure in these difficult times we make it as stress free as possible.

We want to be as flexible as possible with your booking and we know you may have further questions, so please drop us an email and hopefully we can work together in these difficult challenging times.

We wish you and your family and friends the very best now and in the future.