Coronavirus Information for Guests
In response to the Coronavirus outbreak, we have revised our booking and cancellation policy as follows; this will supersede the existing policy during the Coronavirus outbreak.
If you booked on or before 18th March 2020
If you booked one of our vintage VW campervans on or before 18th March 2020, and your hire date is affected by coronavirus restrictions, we’ll be in touch and offer to change the date of your booking to anytime up to the end of the 2021 season subject to availability. There will be no admin charge, and the monies paid will act as a credit towards the cost of your new hire.
We really hope you don’t cancel we are a small business and every little helps to support us through these trying times. But, if you feel you want to, we can offer a full refund subject to a £35 administration charge which will go towards covering some of our costs.
We really hope you don’t cancel we are a small business and every little helps to support us through these trying times. But, if you feel you want to, we can offer a full refund subject to a £35 administration charge which will go towards covering some of our costs.
Please note: if you wish to cancel after you indicated that you wish to reschedule your booking your deposit will be forfeited.
If you have booked a classic VW campervan hire after 18th March 2020 for the 2020 season
If you booked one of our vintage VW campervans after 18th March 2020, with a hire date during 2020 the following terms for outstanding payment and cancellation will apply:
Payment:
Full booking balance will be deferred from 6 weeks (42 days) before your hire date to 2 weeks {14 days) before your hire date.
Cancellation:
- Cancellations over 2 weeks (14 days) before the start of hire – loss of the booking deposit
- Cancellations over 1 week (7 days) but less than 2 weeks (14 days) before the start of hire – loss of 50% of the total cost
- Cancellations less than 1 week (7 days) before the start of hire – loss of 100% of the total cost
Self-drive VW Campervan Hire Voucher bookings
Our Gift Vouchers are valid for 12 months from the date of purchase unless otherwise agreed. They are non-refundable. However, in these extenuating circumstances the following applies:
- If you booked one of our vintage VW campervans with a Gift Voucher on or before 18th March 2020, during a time of closure, we’ll be in touch and offer to change the date of your booking to anytime up to the end of the 2021 season subject to availability. There will be no admin charge and the value of your voucher and any additional monies paid will act as a credit towards the cost of your new hire.
- If you're unsure of the dates that you’d like to postpone your holiday to, we can re-issue your voucher to the value of monies paid to your booking that can be used with us up until the end of the 2021 season.
We really hope you don’t cancel but if you feel you want to, we cannot refund you the voucher cost but if the total value of paid towards your booking exceeds the value of your voucher we will refund you the difference.
We are Open for 2021 bookings
If Coronavirus has scuppered your holiday plans for 2020, why not begin to plan your holiday for 2021 instead. A trip in a classic VW campervan in and around Snowdonia is a brilliant way to get away from it all, for peace and quiet and lots of fresh air.
Our Coronavirus Booking Guarantee
Book with complete confidence at Snowdonia Classic Campers with our Coronavirus Booking Guarantee. We guarantee the following clear policies for your booking:
- A low deposit of £75 to secure your booking
- Balance due 4 weeks (28 days) before your hire
- Complete flexibility to move your booking for up to 18 months in the event of Government imposed Coronavirus travel restrictions
- Due to the flexibility provided we are unable to offer refunds
- This guarantee supersedes any other policies
Further information for booking a classic VW campervan for 2021 can be found on our Availability & Booking page.
Frequently Asked Questions
What happens if the government enforce a localised lockdown so I cannot travel?
Government guidance is constantly being reviewed and updated and is always subject to change. Before deciding whether to travel, customers should ensure they have checked and understood the relevant government guidance that is applicable to them and their party. If you are unable to travel due to government guidance or restriction, we will postpone your hire and create a credit note for the monies you have paid. This would be valid for up to 18 months.
I can’t travel due Coronavirus
If you or any of your party develop or have any symptoms of Covid-19 within 14 days of your holiday or receive a track and trace alert you must inform us straight away or at least 48 hours before you go. Please also inform us if this occurs within the last 48 hours before departing for your holiday.
You are advised to take out your own personal travel insurance to cover, last minute cancellations etc. Trailfinders for example, offers COVID-19 cover which includes trips being cancelled, shortened due to illness or lengthened due to having to self-isolate after falling ill while on holiday.
What happens if I fall ill whilst during the hire period
We sincerely hope that does not happen but in the, hopefully, very unlikely event it does please ensure you follow the appropriate Government advice. The latest Government guidance in Wales can be found HERE.
You will see that if you or a member of your party falls ill whilst staying in one of our campervans, you should self-isolate and request a test. If you are confirmed to have COVID-19 you should return home. When contacting the NHS please specifically mention that you are staying in a campervan. If you are advised by NHS to remain where you are, we will work with you to facilitate this as best we can and you will be required to pay the rates due for an additional stay and any other costs that relate to the additional stay.
Your Safety, Precautions, and Cleaning of Campervans
The safety of our customers is very important to us. We are doing things a little different now and want to let you know that we are doing all we can to provide you with the confidence that everything has been done with your health and safety in mind.
There are new procedures for handover that follow social distancing guidelines, including a digital handbook digital, with a ‘house’ manual and instructions for using the campervan, and scheduled collections to limit the number of people on our premises.
Our campervans are already cleaned to a high standard, but to minimise the risk to you and to us we are following the cleaning protocols in context of COVID-19 recommended by Welsh Government, using disinfectant that complies to EN14675 or EN14476 and particular attention is paid to all touch points such as door handles, steering wheel, gear stick, and kitchen surfaces. We are acreditted with the “We’re Good To Go” the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
A fresh cleaning pack will be provided in the campervan for each hire customer and we respectfully ask customers to maintain cleanliness standards within the campervan while they are on hire.
Information and advice about Coronavirus (COVID-19)
Customers are advised to keep up to date with government advice on travel and should take in to account the latest government guidance and their own personal circumstances before deciding whether to travel. Further information can be found at:
We are a small family run business who pride ourselves on our hospitality, friendliness and care. Many things are out of our control and we at Snowdonia Classic Campers are very mindful that the situation is ever evolving and advice changing, and we will do our utmost to adapt to the changing circumstances to ensure in these difficult times we make it as stress free as possible.
We want to be as flexible as possible with your booking and we know you may have further questions, so please drop us an email and hopefully we can work together in these difficult challenging times.
We wish you and your family and friends the very best now and in the future.
